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South African burial society community members gathered at golden sunset, Free State
Technology for the Dignity Sector

Building a
better
industry.

Policy · Compliance · Community · South Africa

Hando Group builds the financial infrastructure that powers South Africa's funeral homes, burial societies, and micro-insurers — giving communities access to professional, dignified, and trusted services.

1,500+
Policies managed
30k+
Payments processed
5+
Products in the family
100%
Cloud-based
PM

"Our agents now spend less time on paperwork and more time with families who need them."

Funeral Home Owner
Free State, South Africa
Our Mission

We believe every South African deserves dignity at their most vulnerable moment — and that the organisations who provide it deserve world-class tools to do so.

Hando agent serving a community member at their home in South Africa
We come to you · Free State, South Africa
Trust is infrastructure
We build systems that institutions can stake their reputation on — POPIA-compliant, audited, and built for scale from day one.
Communities first
Over 15 million South Africans hold burial society policies. We are building the digital layer that has never existed for them.
One platform, every role
From the agent collecting in the field to the super admin overseeing all tenants — every role has a purpose-built experience.
From the ground

What our clients say.

Real words from the people using Hando every day — agents, managers, and business owners across the Free State.

"Our agents now spend less time on paperwork and more time with the families who need them. The system just works — even on a slow connection in Cornelia."

PM
Funeral Home Owner
Tenant Admin · Funeral Home

"Members can now check their policy from their phone. They feel respected and informed — and that makes a real difference when you are dealing with grieving families."

NM
Field Agent
Policy Agent

"Receipts print instantly on our RONGTA printer. Members trust us more when they see everything is professional. Even Sipho — who hates computers — uses it easily."

SK
Front Desk Staff
Front Desk · Branch Office
Trusted by funeral homes across South Africa
Free State
1,500+ Active Policies
30,000+ Payments
Multi-branch · Multi-province
Hando in the field

Serving communities where they live.

Our agents bring Hando PolicyHub directly to members — in their homes, at their stoeps, and around their kitchen tables. Technology that works for real people, in real places.

Hando agent enrolling a community member inside their home
Home enrolment
We come to every member
Hando field agent at the doorstep of a South African home
Doorstep service
Township & rural communities
South African burial society members gathered at sunset
Community meetings
15 million+ burial society members
Live · Hando Intelligence

Ask Hando.
Get answers.

Hando Intelligence is our built-in AI assistant — available directly inside PolicyHub. Ask it anything about your members, payments, claims, or compliance. It reads your live data and responds in plain language.

Instant member insights
"How many members are in arrears this month?" — answered in seconds from your live data.
Compliance guidance
Ask about POPIA requirements, FSCA reporting, or waiting period rules — and get clear, accurate answers.
Performance analysis
Understand collection rates, lapse trends, and agent performance — without opening a single report.
Ask Hando
Hando Intelligence · Always on
Live
How many members missed their payment this month?
Based on your live data, 52 members are currently in arrears — 5.2% of your active base. The Frankfort branch accounts for 38 of these. Shall I show you their contact details for follow-up?
What is our collection rate this month compared to last month?
This month: 163% collection rate (R162,119 collected). Last month was 148%. You are trending up — well above the industry average of 85%.
Ask anything about your data…
Our Products

Two products. One mission.

PolicyHub runs your business. Vault protects your members. Together they are the complete platform for the funeral industry.

Hando PolicyHub
Complete policy administration for funeral homes and burial societies. Members, payments, claims — all in one place.
Member enrolment and full profile management
Premium collection with thermal receipt printing
Claims submission, review, and approval workflow
Multi-branch, multi-role, fully audited
FSCA-ready reports and POPIA compliance built in
Hando Vault
A secure digital home for every member's policy, documents, and final wishes. Accessible from any phone.
View policy cover and payment history anytime
Store ID, certificates, and policy documents safely
Nominate beneficiary with banking details
Record encrypted funeral wishes with PIN
Access via WhatsApp link or phone + PIN login
Phase 1 Live Learn more →
Coming soon
Hando Pay
Payments Infrastructure
Hardware and software payments for field collection. Sunmi POS devices with thermal printing, card acceptance, and real-time sync to PolicyHub.
Coming Month 3
Hando Academy
Industry Training
CATHSSETA-accredited training for funeral industry professionals. Online and in-person certification for agents, managers, and claims officers.
Year 2
Hando Intelligence
AI & Analytics
AI-powered fraud detection, lapse risk scoring, and claims intelligence for institutions that need to move faster and trust more.
Year 2–3
Why Hando

Built for the long term.

100%
Cloud-based
No servers to manage, no software to install. Your data is always safe, always accessible, always yours.
15M+
Target market
South Africans holding burial society and micro-insurance policies — the most underserved segment in financial services.
7
Years retention
All financial records retained for 7 years from last claim — POPIA-compliant and audit-ready at every moment.
24hr
Claims target
With Hando Vault's verification pipeline, eligible claims process from submission to payment authorisation within 24 hours.

Ready to modernise
your operations?

Join the funeral homes and burial societies already running on Hando PolicyHub. We will have you live within a day.

Sign in to PolicyHub

No commitment required · Response within 24 hours · Free onboarding

Hando PolicyHub

Every role.
One system.

From the agent enrolling members in the field to the compliance officer generating FSCA reports — PolicyHub gives every person in your organisation exactly what they need, on any device, from anywhere.

Sign in
Demo · Live Dashboard
1,009
Active
52
Arrears
30k+
Payments
Recent Members
Nomsa Dlamini
Active
Thabo Mokoena
Active
Sello Moloi
Arrears
Zanele Khumalo
Active
Core Features

Everything your operation needs.

Built specifically for South African funeral homes and burial societies — not adapted from foreign software.

01
Multi-tenant architecture
Each funeral home or burial society has completely isolated data, users, and settings. One platform. Unlimited clients. No data leakage between tenants — ever.
02
Intelligent lapse management
Automatic lapse detection, configurable reinstatement windows, and arrears tracking — built for the realities of how premiums are collected in South Africa.
03
Claims to payout
Submit, review, approve, and audit claims with a full document trail. Configurable approval tiers. Every step is logged and audit-ready for FSCA inspection.
04
POPIA-compliant by default
Every access, every change, every document is logged. Audit trails are immutable. Data belongs to the tenant — always. 7-year retention built in.
05
Thermal receipt printing
Print 80mm and 58mm thermal receipts directly from any browser. WhatsApp receipts to members. QR code on every receipt links to a public verification page.
06
Hando Vault integration
Every enrolled member automatically gets a Vault — a secure digital home for their policy documents, beneficiary nominations, and final wishes.
User Roles

A role for everyone.

Each person in your organisation gets exactly the access they need — nothing more, nothing less.

Tenant Admin
Full access to all branches, members, payments, claims, reports, and settings. The business owner's view.
Branch Manager
Manages one branch — members, payments, claims, and agent performance. Cannot see other branches.
Agent
Enrols members, records payments, prints receipts. Sees only their own enrolled members.
Front Desk
Day-to-day operations — walk-in payments, member queries, receipt reprinting. Fast, simple interface.
Claims Officer
Processes claims only — submit, review, approve, and audit. No access to payment or member enrolment.
Super Admin
Xolani Twala (Hando Group). Manages all tenants from one dashboard. Onboards new funeral homes in minutes.

Ready to go live
in a day?

We migrate your existing member data, train your staff, and have you running on PolicyHub within 24 hours. No IT team required.

Sign in →
Hando Vault

Your life.
Your legacy.

South Africa's first unified financial identity platform — giving members a single, secure place for their policies, beneficiary nominations, and end-of-life wishes.

Access my Vault
Nomsa Dlamini
Hando Vault · Active Member
Policy Family Wishes Docs
Cash Payout
Dignity Plan · Active
R 2,500
Monthly Premium
Next due: June 2026
R 90
Member since
Dignity Funeral Home
14 Jan 2022
TM
Thabo Mokoena
Primary Beneficiary · Spouse
100%
What's inside

Everything a member needs.

Accessible from any phone via WhatsApp link or phone + PIN login. No app download required.

Beneficiary nomination
Members nominate up to 3 beneficiaries with verified bank details and percentage splits — eliminating disputes at claim time.
Private wishes — PIN-gated
Funeral preferences, personal messages, document locations — encrypted with AES-256 and accessible only with the member's 4-digit PIN.
Verified document storage
POPIA-compliant document storage with full access logs. Every view, every upload, every download — recorded forever. Retained for 7 years.
Dependant coverage view
Members see all dependants covered under their policy, their cover amounts, and their relationship — all in one clear view.

Access your Vault.

Sign in with your phone number and 4-digit PIN. First time? Use the link sent to your WhatsApp to set up your PIN.

Sign in to my Vault
POPIA compliant
256-bit encrypted
No app download needed
About Hando Group

One mark.
One family.

Hando Group was founded with a simple but powerful conviction: that the funeral homes and burial societies serving South African communities deserve technology as good as any bank or insurer — and that the millions of families who depend on them deserve dignity, transparency, and trust.

Our story

Built from the ground up.

Hando Group started in 2026 in the Free State — not in a boardroom, but from a real problem: funeral homes in underserved communities were running on paper records, WhatsApp groups, and manual spreadsheets. When families came to claim, the system couldn't keep up.

Our first client, Petsana Funeral Home in Frankfort and Cornelia, became our proving ground. We built Hando PolicyHub to solve their specific problems — multi-branch management, thermal receipt printing that works on a RONGTA printer, member statuses that stay accurate even when premiums arrive in cash, late, or in bulk.

From that foundation, we built Hando Vault — a secure digital home for every member's policy, documents, and final wishes. Not an afterthought. A product that treats members as people with rights and dignity, not just policy numbers.

We are still early. But we are building for the long term — for the 15 million South Africans who hold burial society policies and deserve the same quality of financial service as anyone else.

Funeral home administrator using Hando PolicyHub on a tablet
PolicyHub · Live Dashboard

What we stand for

Dignity above all
Every feature we build starts with one question: does this make the experience more dignified for the family? Technology should never feel cold at a funeral home.
Built for the real South Africa
We design for slow internet, old Android phones, and agents who collect in the field. Our software works where it needs to work — not just in an office with fibre.
Transparency and trust
Members should always know their cover, their payments, and who their beneficiary is. Funeral homes should always know their data is accurate and audit-ready.
Long-term partnership
We do not just sell software. We migrate your data, train your staff, and stay available when things go wrong. We grow when you grow.
XT
Xolani Twala
Founder & CEO
The Founder
Xolani Twala
Founder & CEO · Hando Group

Xolani founded Hando Group with no technical background and a conviction that the funeral industry deserved better tools. Building Hando PolicyHub from scratch — learning to code, managing a live production system with over 1,500 active policies, and supporting real staff at a real funeral home — shaped every product decision.

Based in the Free State, Xolani works directly with every new client during onboarding. When you contact Hando Group, you speak to him directly.

Want to know more
about what we are building?

We are always happy to talk — whether you are a funeral home exploring your options, a burial society looking for modern tools, or someone who just wants to understand the vision.

Request a demo
Tell us about your funeral home or burial society and we will get back to you within 24 hours.

We respond within 24 hours · Free onboarding included · No commitment required

Talk to us directly.
Hando Group is a founder-led company. When you contact us, you speak directly to Xolani — the person who built the system and will onboard you personally.
Xolani Twala · Founder & CEO
You will speak to him directly. Every time.
WhatsApp (preferred)
076 364 9794
Message us on WhatsApp for the fastest response
Email
xolani@handogroup.co.za
For formal enquiries and proposals
Based in
Free State, South Africa
Serving clients across South Africa remotely
Facebook
Hando Group
facebook.com/handogroup